Communication Skills
Communication Skills
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1- How to examine a crying baby?
1- How to examine a crying baby?
assessment of a crying or unsettled infant aims to : Determine if crying pattern is developmentally normal and/or related to communication of common infant needs
Key points :
When examining a crying baby , healthcare provider should stay calm and use a gentle approach.
examination should be performed in a quiet and comfortable environment to reduce stress
It is preferable to keep the baby with the caregiver ; as parental presence can help calm the child
The examiner should begin with observation and non-invasive steps, such as looking at the baby’s breathing, posture, and general appearance, and leave uncomfortable procedures until the end.
A soft voice and explaining the steps to the caregiver helps create trust and makes the examination more effective
2- How to explain the treatment plan to a worried mother?
2- How to explain the treatment plan to a worried mother?
Key strategies :
Using plain language and avoiding medical terms that caregivers may not know.
Asking caregivers to teach back the treatment plan to confirm understanding.
Providing written materials or visual aids to reference at home.
Encouraging questions and engaging in a two-way dialogue.
Explaining a treatment plan to a concerned caregiver is a central aspect of care in pediatrics. Effective communication begins with using clear, simple language and avoiding medical terminologies , so that the caregiver fully understands :
1- the diagnosis
2- treatment options
3- expected benefits
4- potential risks
Health literacy strategies such as the “teach-back” method, where the caregiver is asked to repeat the plan in their own words, help confirm understanding and improve adherence to the recommendations. Healthcare providers should also tailor explanations to the family’s needs, invite questions, and provide written or visual aids when appropriate to reinforce key points .
This will enhance comprehension and reduces caregiver anxiety.
3- Breaking Bad News in Pediatrics
3- Breaking Bad News in Pediatrics
Breaking bad news in pediatrics requires sensitivity, honesty, and compassion when communicating difficult information to parents. The discussion should occur in a private, calm setting using clear and simple language, while allowing parents time to process emotions and ask questions. Empathetic communication helps reduce distress, build trust, and support shared decision-making.
Do :
Choose a private and quiet setting
Use clear, simple, and honest language
Show empathy and acknowledge emotions
Allow time for questions and silence
Explain next steps and available support
Don’t :
Deliver bad news in public or rushed environments
Use medical jargon or complex terms
Dismiss or minimize parents’ emotions
Overload parents with excessive information
Give false reassurance or unrealistic expectations
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